SERVICE AGREEMENT

This Service Agreement is for:

Authorised Representative (if any):

This Service Agreement will continue for your next Plan in accordance with the Current Price Guide for that year.

W will continue to provide you with Plan Management services as your new NDIS plans are approved just advise us that you have a new Plan and upload a copy above.

If you do not wish to continue with our Plan Management services when you receive your new Plan, just email or call us and let us know.

ABility Centre Pty Ltd agree to:

• Communicate openly and honestly in a timely manner

• Keep your personal and sensitive information safe and secure as per Privacy Laws and the Australian Privacy Principles

• Share, with your permission, your personal information with people who are providing you support, to help you achieve your goals

• Treat you with courtesy and respect

• Respond quickly and act if you make a complaint

• Give you notice if we have to end the Service Agreement

• Protect your privacy and confidentiality

• Abide by the law when providing supports and keep up to date notes of the services we have provided you

• Pay within NDIA regulation price guidelines; this includes price increases

• Pay your service providers in a timely manner once invoices are received

• Provide you with a monthly statement of all invoices paid on your behalf, (and one other approved person if requested)

• To make every attempt to communicate with you and the provider regarding invoices that are unable to be claimed due to insufficient funds remaining in your NDIS plan

• Provide you with access to our Participant Dashboard to:

  • View Paid and Unpaid Invoices

  • View Balances of Plan Managed Funds

  • Allow you to Approve Invoices before payment (optional)

  • Allow approved people to view the Participant Dashboard.

There may be certain situations where we are required to release your personal information, for example:

• If this is required or authorised by law

• We believe not doing so may place you at risk of harm.

You agree to:

• Inform us about how you wish the supports to be delivered to meet your needs

• Treat us with courtesy and respect

• Let us know if you decide not to share your personal information (however this can make it difficult for us to help you achieve your goals and link you to supports)

• Request us if you want to see your personal information

• Talk to us if you have any concerns about the supports being provided

• Talk to us if you need to end this Service Agreement

• Inform us if your NDIS plan is suspended or changed

• Inform us when your plan is going to be reviewed by the NDIA

• Notify providers to send invoices to abilitycentre25@gmail.com

• Make alternative payment arrangements between yourself and the provider for the invoice which cannot be paid due to insufficient funds in your NDIS plan

ABility Centre Pty Ltd will create Service Bookings on your behalf using the NDIS Portal, so that provider invoices can be paid.

We will add specific providers to your Consent List as they are engaged, but to assist us initially to implement your plan, we will contact:

• Your NDIS Nominee or nominated family member

• The NDIA or your LAC

• Your Allied Health Supports (Occupational Therapist, Speech Pathologist, Physiotherapist, etc)

• Your Support Providers (Support Worker Agency, Cleaner, Gardener, etc)

• Your NDIS Support Coordinator (if applicable)

If there are people or providers on this list that you do not wish for us to contact, please let us know and we will remove them from this list.

Please let us know if you want to stop this agreement. We ask that you provide us with two weeks' notice. We will also give you two weeks' notice if for any reason we want to terminate this Service Agreement. Don't worry, we will talk with you first if we need to do this for any reason.

If changes to the supports or their delivery are required, we can discuss and review this Service Agreement. We will then make changes and provide you with an updated Service Agreement.

To talk to us about your Service Agreement, call us on 0410853100.

If you are not happy or satisfied with the services we have provided or the way we have managed your personal information, you can:

• Speak with your Plan Manager

• Email the complaint to abilitycentre25@gmail.com

• Write to or call us on 0410853100 or at 7A Kanowna Street, Gilles Plains, SA 5086

If you do not want to speak with us at ABility Centre Pty Ltd, or you are still unhappy, you can contact:

• The National Disability Insurance Agency (Call 1800 800 110); Visit one of their offices in person; or Visit www.ndis.gov.au/contact/feedback-and-complaints

• Quality and Safeguards Commission (Call 1800 035 544); or Visit https://ndiscommission.gov.au/about/complaints

ABility Centre Pty Ltd is a nationally registered NDIS Provider, and in order to maintain our ongoing registration, we are required to undertake an external Quality and Safeguards Commision audit every two years. This audit may require that your NDIS files are reviewed, and you may be called and requested to speak to the nominated Auditors about how ABility Centre Pty Ltd provides service to you. All information will be kept private. We will contact you when there is going to be an audit to provide you with further details. You do not have to participate in this audit if you do not wish to. If you do not wish to participate, please check the box below.